Hi, Qlustar 10.1 installation failed on HP DL320 G6 server. The server has got 4 x 1TB disks, but the installer reported 'no unused disks'. I recall that the server has got the P410 RAID-controller on-board. I tried with different RAID configurations but with no luck. Maybe this is 'too old' hardware for Qlustar ? Cheers, Jorma
"J" == jorma ojala jorma.ojala@iki.fi writes:
Hi Jorma,
J> Hi, Qlustar 10.1 installation failed on HP DL320 G6 server. The J> server has got 4 x 1TB disks, but the installer reported 'no J> unused disks'. I recall that the server has got the P410 J> RAID-controller on-board. I tried with different RAID J> configurations but with no luck. Maybe this is 'too old' J> hardware for Qlustar ? Cheers, Jorma
that's weird. The P410 should be supported by the hpsa kernel module which is part of the Qlustar kernel. You can try to get a shell during an installer run by pressing 'Ctrl-t c' after the welcome screen has appeared. On the prompt (#) that should then appear, type bash to get a sane shell environment.
From there, you can check whether hpsa is loaded:
$ lsmod | grep hpsa
If it's not, try to load it manually
$ modprobe hpsa
and check whether the kernel reports any detection:
$ dmesg | tail -20
Also check what block devices have been setup:
$ lsblk
Hope this will shed some light ...
Cheers,
Roland
Thank you for providing debug instructions.
First, I need to correct the RAID controller model: the server uses P212 (instead of the P410): that was by bad. Does this make a difference ?
Following messages appear on the screen during installations:
... Begin: configuring fstab...done. Begin: Preconfiguring networking ... [31.190165] hpsa 0000:0d:00.0: Command timed out. [31.190325] scsi host4: hpsa [31.190491] hpsa can't handle SMP requests [61.270159] hpsa 0000:0d:00:0: Command timed out. [61.270261] hpsa 0000:0d:00:0 report physical LUNs failed. Begin: Running /scripts/init-bottom ... done. ... Command 'lsmod | grep hpsa' returns:
hpsa 98304 0 scsi_transport_sas 40960 1 hpsa
Command 'dmesg | tail -20* returns:
.... Segment Routing via with IPv6 hpsa 0000:0d:00.0: Command timed out. hpsa 0000:0d:00.0: report physical LUNs failed device-mapper: ioctl: 4.37.0-ioctl (2017-09-20) initialised: devel@redhat.com
Command 'lsblk' returns only one line:
sr0 11:0 1 4.2G 0 rom /lib/live/mount/medium
I believe that's the DVD-drive I'm installing Qlustar from.
I hope that the lines above will reveal something to you,
Jorma
"J" == jorma ojala jorma.ojala@iki.fi writes:
Hi Jorma,
J> Thank you for providing debug instructions. First, I need to J> correct the RAID controller model: the server uses P212 (instead J> of the P410): that was by bad. Does this make a difference ?
no, it's also supported by the hpsa module.
J> Following messages appear on the screen during installations:
J> ... J> Begin: configuring fstab...done. J> Begin: Preconfiguring networking ... J> [31.190165] hpsa 0000:0d:00.0: Command timed out. J> [31.190325] scsi host4: hpsa J> [31.190491] hpsa can't handle SMP requests J> [61.270159] hpsa 0000:0d:00:0: Command timed out. J> [61.270261] hpsa 0000:0d:00:0 report physical LUNs failed.
Looks like a hardware problem, possibly bad disk(s). I'd try with just one disk to start. If it still fails try another disk, etc.
If no disk works, you can try whether the Ubuntu 18.04 installer sees the disks. If it did, we need to check further ...
Cheers,
Roland
J> Begin: Running /scripts/init-bottom ... done. J> ... J> Command 'lsmod | grep hpsa' returns: J> J> hpsa 98304 0 J> scsi_transport_sas 40960 1 hpsa J> J> Command 'dmesg | tail -20* returns: J> J> .... J> Segment Routing via with IPv6 J> hpsa 0000:0d:00.0: Command timed out. J> hpsa 0000:0d:00.0: report physical LUNs failed J> device-mapper: ioctl: 4.37.0-ioctl (2017-09-20) initialised: devel@redhat.com
J> Command 'lsblk' returns only one line:
J> sr0 11:0 1 4.2G 0 rom /lib/live/mount/medium
J> I believe that's the DVD-drive I'm installing Qlustar from.
J> I hope that the lines above will reveal something to you,
Hey Roland,
I've been running Windows Server 2016 evaluation version, Ubuntu 16.04 LTS and Centos 7.5 on this server, and haven't noticed any disk-related problems. I will try 18.04 LTS, hopefully tonight.
-Jorma
Hi again,
I just installed Ubuntu 18.04.1 LTS (desktop) on the very same server, with the four (4) disks in RAID5 configuration. Installation took place without a hitch.
Is there something else that I can do to help solving the initial problem ?
Cheers, -Jorma
"J" == jorma ojala jorma.ojala@iki.fi writes:
J> Hi again, I just installed Ubuntu 18.04.1 LTS (desktop) on the J> very same server, with the four (4) disks in RAID5 J> configuration. Installation took place without a hitch.
J> Is there something else that I can do to help solving the initial J> problem ?
Can you send me the dmesg info concerning disk initialization, lsmod and lsblk on the booted Ubuntu? Did you setup the RAID 5 as software RAID under Ubuntu or in the RAID controller BIOS?
Hey again,
it's been a week since I sent you the data that you asked for. Did you receive the data ? Did the data reveal anything that could cause Qlustar installation to fail ?
-Jorma
J>>>>> "jo" == jorma ojala jorma.ojala@iki.fi writes:
Hi Jorma,
jo> Hey again, it's been a week since I sent you the data that you jo> asked for. Did you receive the data ? Did the data reveal jo> anything that could cause Qlustar installation to fail ?
sorry about this. I prepared the reply and thought I sent it, but obviously it never arrived. No idea what happened. Anyway, since this seems to be a kernel issue, I wanted to ask you to check an install with the Qlustar 10.0 installer that uses kernel 4.9.x. You can download it at https://qlustar.com/sites/default/files/downloads/qlustar-installer-10.0.0-0...
Cheers,
Roland
Thanks Roland, I will give it a try. -Jorma
Hi,
good (?) news: Qlustar 10.0 installs ok.
-Jorma
"J" == jorma ojala jorma.ojala@iki.fi writes:
J> Hi, good (?) news: Qlustar 10.0 installs ok.
That's indeed good news. Now we know that it is a regression in the hpsa driver of 4.14.x. Quite surprising though that such a mature version within a stable kernel release carries such a critical bug. I'll check on the changes of the hpsa module between 4.9.x and 4.14.x and file a bug report.
What exactly are you planning to do with Qlustar? Depending on the functionality you need, you might get away running Qlustar 10.1 on the head-node with the 4.9 kernel. If you let me know, I'll comment ...
Hypothetically speaking, could the problems have been caused eg by a corrupted installation media. I've used RUFUS for generating the bootable USB-stick.
"What exactly are you planning to do with Qlustar?" Dont know, yet. What I do know, is that the learning curve will be steep, starting with command-line Linux etc
I've got bunch of servers in my home lab. Next task, I guess, is to install the IB-adapters and the IB-switch to hook the servers together.
Cheers,
Jorma
"J" == jorma ojala jorma.ojala@iki.fi writes:
J> Hypothetically speaking, could the problems have been caused eg J> by a corrupted installation media. I've used RUFUS for generating J> the bootable USB-stick.
Rather unlikely. In that case I'd expected the hpsa module not to load at all.
J> "What exactly are you planning to do with Qlustar?" Dont know, J> yet. What I do know, is that the learning curve will be steep, J> starting with command-line Linux etc
J> I've got bunch of servers in my home lab. Next task, I guess, is J> to install the IB-adapters and the IB-switch to hook the servers J> together.
In that case, you could try an update to Qlustar 10.1 and in the worst case run the head-node with the older 4.9.x kernel.
Cheers,
Roland
Hello. I am having the exact same issue, unfortunately that link for installer 10.0 is no longer valid. Can you advise where I can find it, please?
"B" == bscook999 bscook999@gmail.com writes:
Hi,
B> Hello. I am having the exact same issue, unfortunately that link B> for installer 10.0 is no longer valid. Can you advise where I can B> find it, please?
the link is there again
$ sha256sum qlustar-installer-10.0.0-0.iso.gz 1b01e7c69d632b34ba1908e23210eb8347109f01bd50c5a36fa137d7f720fdbc qlustar-installer-10.0.0-0.iso.gz
Cheers,
Roland
got it, thanks!